Fedecatur

Capacitación Guatemala

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Seminario de Excelencia en el Servicio al Cliente en la Industria Turística "Service Best"

Evento

FEDECATUR a través de la Cámara de Turismo de Guatemala capacitan a personal de primera línea con el Seminario de Excelencia en el Servicio al Cliente en la Industria Turística “Service Best”, un evento pensado para impulsar la calidad y la satisfacción en el servicio al cliente dentro de la industria turística.

El pasado 18 de marzo, se llevó a cabo con gran éxito el Seminario de Excelencia en el Servicio al Cliente en la Industria Turística para Personal de Contacto “Service Best”, un evento pensado para impulsar la calidad y la satisfacción en el servicio al cliente dentro de la industria turística. El seminario, realizado en el hermoso Porta Hotel Antigua en la histórica Antigua Guatemala, reunió a profesionales del sector que compartieron conocimientos, experiencias y mejores prácticas para brindar un servicio excepcional.
Durante este evento, los participantes tuvieron la oportunidad de aprender de expertos, explorar nuevas técnicas y herramientas para mejorar la experiencia del cliente, y establecer una red de colaboración entre colegas del sector turístico.
¡El compromiso con la excelencia en el servicio sigue creciendo, y juntos continuaremos haciendo de cada experiencia turística un recuerdo inolvidable!

Legal challenges

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    Contractual disputes: Yaza Corporation was entangled in contractual disputes with a key supplier, leading to potential disruptions in the supply chain.

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    Intellectual property infringement: A competitor allegedly infringed upon Vaxo intellectual property, impacting the company's market share and revenue.

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    Employment law compliance: Yaza faced compliance issues with evolving employment laws, necessitating a comprehensive review of HR policies and practices.

Legal Strategy

  • Contractual dispute resolution: Conducted a meticulous review of the contracts, engaged in negotiations with the supplier, and explored alternative dispute resolution methods to ensure a swift resolution.

  • Intellectual property protection: Implemented strategies to protect Vaxo intellectual property rights, including cease and desist letters, negotiations, and potential litigation if necessary.

Legal outcome

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    Contractual resolution: Successfully negotiated a favorable settlement with the supplier, ensuring a continuous and uninterrupted supply chain for Vaxo Corporation.

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    Intellectual property protection: Issued cease and desist notices, leading to a negotiated agreement that protected Vaxo intellectual property rights and resolved the infringement issue.

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    Employment law compliance: Implemented updated HR policies, conducted training sessions, and ensured Vaxo compliance with current employment laws, mitigating potential legal risks.

Client testimonial

"Exceptional legal expertise combined with a client-centric approach sets Yaza Law Firm apart. They not only provided sound legal advice but also ensured I understood the complexities of my case. Grateful for their dedication and positive outcomes."

Donald Rodgers

Co-Founder at Yaza Corporation

"In a challenging family law matter, Yaza Law Firm demonstrated empathy, expertise, and a commitment to achieving the best outcome for my family. Their support was invaluable, and I felt well-represented at every stage of the process."

Lyndsey Holte

Co-Founder at Yaza Corporation

Detalles del evento

  • Cámara: Guatemala
  • Fecha: 18 de marzo de 2025
  • Lugar Antigua guatemala
  • Website: www.yaza.com

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